How do I link Jane or Cliniko booking to my website?

Decide what you want a patient to see. Online booking in either tool is controlled by settings in your account, such as which treatments can be booked, which practitioners are bookable, how far ahead and how much notice is needed. If a setting is off, the link may show nothing or the wrong times.

Check these first:

• Appointment types. A new patient should be able to choose a first visit of the right length.
• Practitioners. Show only those taking new patients.
• Locations. If you have more than one, make sure the link goes to the right one.
• Notice and cancellation settings. These are visible to patients, so make sure they are accurate.
• Time zone. Check it is correct for your clinic. Odd times can come from a setting mismatch.

In both Jane and Cliniko, look in the settings for online booking. You should find a public link to your booking page, and possibly options for a button or an embedded view. Names and menu positions change, so follow the vendor’s help page for your plan. Jane has guidance in our Jane guide, and Cliniko in our Cliniko guide.

1. Website button. Add it to the first screen of the homepage and the main menu.
2. Service and condition pages. Put the same button on each.
3. Online profile. Add the link as your booking or appointment link. See the profile booking button.
4. Emails and bios. Add it to your email signature and social profiles.
5. Practitioner pages. Link each page to that practitioner’s booking view if your tool supports it.

Use a plain link first. Add an embed only if you test it on mobile and it doesn’t slow the page.

• “No times available.” Check practitioner schedules, booking windows and whether the appointment type is bookable online.
• Patients can’t find the right visit. Rename appointment types in plain words, such as “First visit, 45 minutes”.
• The link opens the wrong location or practitioner. Use the specific link for each.
• Weird times. Check time zone and schedule settings.
• Embed looks cramped on a phone. Switch to a button.
• You can’t tell where bookings come from. Ask whether the tool lets you add a source tag to the link, so you can see which button was used. See measuring booked first visits.

We work with your website and with your booking software’s own settings that control what patients see. Your patient records stay in your clinic. We don’t need access to patient information to add or test a booking link.